Increased personal confidence and motivation to safely engage people
Increased public co-operation and compliance with rules, regulations, legislation, conduct policies
Safe and effective strategies for approaching and communicating with the public
Reduced risk of workplace violence
Reduced personal stress for workers
Public interactions can be dynamic and workers must be able to adapt in order to safely and effectively manage. This course provides best practices that can be used for a variety of circumstances. Workers learn that they do have choice in how they respond to difficult and sometimes volatile interactions; choices that inevitably determine the outcome. Renewed objectivity and increased confidence = reduced stress, increased morale, improved safety and enhanced service motivation.
The level of risk is often determined by the communication choices made by workers in response to situations and people’s behaviours. This interactive course illustrates different approaches and the possible outcomes of using passive, overly authoritative, and assertive communication. While workers may have different communication styles, some approaches may be less effective and in some cases, increase risk.
Although most people are reasonable and will respond positively to the best practices explored in this training, a small percentage will escalate and could become a threat. Workers need to recognize their limitations and personal safety must be the priority. This course demonstrates Safe Disengagement and outlines when the police or local authorities should be contacted.
Founded in 1992, ARETE Safety Training and Protection Inc. (pronounced – a ‘reh tay) has developed a unique approach to the prevention and management of workplace violence and conflict, setting us apart as the industry leader. ARETE has trained organizations throughout North America, from coast to coast, for thirty years. ARETE workshops receive acclaim as the most relevant, effective, and well-researched programs available; consistently praised for having a profoundly positive and empowering impact on participants’ work and personal lives.