This training was made possible by the Province of Alberta, working in partnership with the Government of Canada to provide employment support programs and services.


What We Cover

ARETE’s unique online training gives employees the skills and confidence to implement the Restrictions Exemption Program (REP) by learning how to safely request proof of vaccination, the wearing of masks, and responding to and de-escalate customer interactions. Through use of realistic pandemic related video scenarios, ARETE’s workplace violence prevention expert presents ‘real-world’ communication strategies that give employees, supervisors and managers the tools needed to enhance personal safety while maintaining health and safety guidelines in their workplace.

  • Safely Request Proof of Vaccination

  • De-escalate Customer Anger and Pandemic Related Complaints

  • Gain Customer Co-operation while Maintaining Excellence in Service

  • Maintain Safe Social Distance

  • Support Co-workers

  • Recognize Warning Signs

  • Disengagement Strategies

  • Enhance Customer Safety

Engaging Training That Inspires

Our training program is designed to engage employees and provide straightforward and easy to remember communication strategies. A leading Canadian workplace violence prevention expert guides learners through the steps of assessing risk, ARETE awareness levels, pre-planning, visualization, boundary setting, gaining customer co-operation as well as proven de-escalation strategies.

Effective Strategies to Gain Compliance and Maintain Personal Safety

ARETE’s leading edge training serves to create a shift in how employees perceive and respond to potential conflict with escalated customer behaviours. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in maintaining a safe work environment.

Training Benefits

  • Enhanced Employee Safety

  • Increased Employee Retention

  • Reduced Customer Complaints

  • Improved Service Attitude

  • Team Morale and Productivity

  • Enhanced Compliance with OHS ACT Workplace Violence

Training Specialists

ARETE Training

Founded in 1992, ARETE Safety and Protection Inc. (pronounced – a ‘reh tay) has developed a unique approach to the prevention and management of workplace violence and conflict, setting us apart as the industry leader. ARETE has trained organizations throughout North America, from coast to coast, for thirty years. ARETE workshops receive acclaim as the most relevant, effective, and well-researched programs available; consistently praised for having a profoundly positive and empowering impact on participants’ work and personal lives.