Gaining Customer Co-operation while Maintaining Excellence in Service
Requesting Proof of Vaccination – Best Practices
De-escalating COVID-19 Related Complaints
Maintaining Safe Social Distance
Recognizing Warning Signs
Our COVID-19 training program is designed to give staff the skills and confidence to safely and professionally communicate COVID-19 health and safety guidelines in their workplaces. We use current language focused on COVID-19, while allowing flexibility around mandatory vs encouraged use of masks. A leading expert in workplace violence prevention takes participants through the steps of assessing risk via ARETE awareness levels, pre-planning, visualization, boundary setting, gaining compliance as well as key de-escalation strategies.
ARETE’s leading edge training serves to create a shift in how employees perceive and respond to potential conflict with co-workers and escalated customer behaviours related to COVID-19. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in maintaining a safe work environment.
This course made me feel more confident about handling situations related to COVID-19. I really appreciated the examples of how to handle certain situations and how not to handle them. I think that these are really valuable skills to have not only for work, but also for everyday life. I look forward to applying this knowledge at work in the future.
The course was well thought out and made logical sense. The scenarios were well done and allowed the viewer to see themselves in the same position and the potential outcomes.
I gained valuable insight on how far should we take implementing these new rules. It's actually quite reassuring that we approach conflict with safety first in mind and hoping for a positive outcome.
Suggested solutions to interactions are easily applicable to multiple situations. Straightforward and simple enough tips, so they're easy to remember.
I thought this course was presented well and had useful information and strategies for handling such situations.
Very informative and great examples.
Well done, I appreciate the use of video examples which helped me to visualize the varying levels of conflict and the best method of handling them when they arise.
I thought this course was very good and especially useful for new employees that have not had much customer service experience.
This was a great training. Really appreciated both the specific and general examples provided
This is excellent conflict management advice even for situations unrelated to COVID!
Founded in 1992, ARETE Safety and Protection Inc. (pronounced – a ‘reh tay) has developed a unique approach to the prevention and management of workplace violence and conflict, setting us apart as the industry leader. ARETE has trained organizations throughout North America, from coast to coast, for thirty years. ARETE workshops receive acclaim as the most relevant, effective, and well-researched programs available; consistently praised for having a profoundly positive and empowering impact on participants’ work and personal lives.