Learning Objectives

Our unique and engaging violence prevention training gives employees the confidence and skills to safely respond to the continuum of client and customer conflict, from low-level agitation through to verbal abuse, aggression and escalated in-person threats. This course is designed to create a shift in how workers perceive and respond to escalating behaviours and potential violence. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in responding to situations and behaviours.

  • De-escalation Strategies | Video Review and Analysis

  • ARETE Awareness and Threat Assessment

  • Recognition of Warning Signs

  • Response to Customer Profanity, Abuse, Threats

  • Safe Disengagement Strategies

  • Pre-planning and Managing our Response

  • Co-worker Support

  • Personal Safety Concepts and Strategies

Interactive Learning Experiences

Our learning process utilizes a multimedia approach, in which learners experience engaging video review and analysis, pre and post training surveys, numerous interactive exercises, self-assessments as well as knowledge tests.

Take a Look!

Don't Just Take Our Word for It!

WorkBC

I enjoyed the practical framework provided here to help with preparation, mindset and approaches to potentially violent situations. Scenarios were applicable to personal and work situations helping with overall awareness. Thank you!

BC Liquor Distribution Branch

I think this should be available to all employees. It’s a great tool for everyone.

Mosiac

A great training for employee and client safety at the workplace. It provides a step wise easy understanding of personal behaviors and attitudes that ensure workplace safety for our team and our clients.

City of Grand Prairie

In my opinion everybody should have to take this course, as at least once in a person’s life they will encounter a situation that would require you to have proper de-escalation skills.

Ontario Tech University

I found it to be exceptionally well done! The content was highly relevant and easy to follow, without feeling overly simplified or outdated like some other safety trainings.

Kwantlen Polytech

I'm glad this course was provided to at risk employees, as it literally could be a life saver.

Hullo Ferry

This is the best workplace de-escalation training I have done. The examples and the situations in the course are of great help in order to imagine and think what can be done in order to make the situation calm.

Fraser Valley Regional Library

The videos were true to life and highlighted the correct way to interact and the incorrect way and the consequences.

McElhanney

The course effectively communicated the de-escalation process, and I feel better prepared to handle these situations, should they occur.

Three Corners Health

I enjoyed the role play videos a lot, and that the expectations were realistic. The training didn't focus on 'hey just don't be mad when someone swears at you', understanding that things can escalate on the employees side too and having realistic expectations and strategies

Benefits

  • Regulatory Compliance

    There is an opportunity to review Provincial and Territorial definitions and regulations for workplace violence, as well as employees' and employers' rights and responsibilities.

  • Enhance Personal Safety + Confidence

    This training recognizes that we have choices in how we respond to potential conflict and violence. With personal safety as a priority, workers are more likely to make safe and effective choices during public interactions.

  • Reduced Employee Stress & Incidents of Workplace Violence

    When provided with the confidence and practical tools to respond to and safely manage customer behaviours throughout the continuum of conflict, employees often experience reduced personal stress, enhanced safety and increased service motivation.

Pricing

Thinking of putting through a number of employees? We offer bulk pricing for larger groups. Please contact us through the email link below for more details.

Additional Testimonials

Workplace Newfoundland

Thanks. I feel thoroughly equipped to de-escalate a violent situation in the workplace.

City of Calgary

Amazing. Acquired personal safety and boundaries. So fun! Really made this training something actually enjoyable

Kalesnikoff Mass Timber & Lumber

My choices can impact escalation or de-escalation. Personal awareness level impacts personal risk. Learned how to handle situations more effectively

Sudbury Health Unit

Really liked the video demonstrations, numerous examples, and the narrators casual but effective way of presenting the material.

Fraser Valley Regional Library

The information in the course was clearly laid out with good examples of what to do and what not to do to deescalate situations with clients/customers.

Kwantlen Polytech

This actually has been the most useful of the few courses I have taken on this subject; having the professionally acted out scenarios was very helpful.

Victoria Public Library

This was very informative and relevant to the work I do. There are many practices that I could use in different scenarios during a difficult interaction.

City of Calgary

It surpassed my expectations. I learned quite a bit and the demonstrations were very helpful. Acquired tools to be able to perform my job safer.

Ontario Tech University

The more co-workers who take this course, the better. Good training for any customer service related job.

Training Specialists

ARETE Training

Founded in 1992, ARETE Safety and Protection Inc. (pronounced – a ‘reh tay) has developed a unique approach to the prevention and management of workplace violence and conflict, setting us apart as the industry leader. ARETE has trained organizations throughout North America, from coast to coast, for thirty years. ARETE workshops receive acclaim as the most relevant, effective, and well-researched programs available; consistently praised for having a profoundly positive and empowering impact on participants’ work and personal lives.

Interested in Live Training for your Team?

Contact us to today to book an interactive webinar or in-person session with one of our highly-experienced training specialists.

[email protected] | 1-877-337-1122

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