De-escalation Strategies | Video Review and Analysis
ARETE Awareness and Threat Assessment
Recognition of Warning Signs
Response to Customer Profanity, Abuse, Threats
Safe Disengagement Strategies
Pre-planning and Managing our Response
Personal Safety Concepts and Strategies
Safe Response to Robbery
Office Lockdown and Response to Armed Assailant
Our learning process utilizes a multimedia approach, in which learners experience engaging video review and analysis, pre and post training surveys, numerous interactive exercises, self assessments as well as knowledge tests.
I work in a collaborative team setting, therefore I think the course was a good overview of how to support one another in challenging situations with clients.
My choices can impact escalation or de-escalation. Personal awareness level impacts personal risk. Learned how to handle situations more effectively.
It was a good overview for a virtual course. Also a good length of time to complete it. It makes it practical for workers to take time to learn these skills.
I enjoyed the role play videos a lot, and that the expectations were realistic. The training didn't focus on 'hey just don't be mad when someone swears at you', understanding that things can escalate on the employees side too and having realistic expectations and strategies. Very nice and relatable.
Thank you for the great course! Super insightful!
Good, thorough course and can be completed in a time efficient manner.
It taught me skills to stay calm and handle a violent situation at work.
Violence can be effectively dealt with given the right tools, including training, attitude, and effective utilization of proper methods.
Founded in 1992, ARETE Safety Training and Protection Inc. (pronounced – a ‘reh tay) has developed a unique approach to the prevention and management of workplace violence and conflict, setting us apart as the industry leader. ARETE has trained organizations throughout North America, from coast to coast, for thirty years. ARETE workshops receive acclaim as the most relevant, effective, and well-researched programs available; consistently praised for having a profoundly positive and empowering impact on participants’ work and personal lives.