PNW Division of Family Practice
The questions asked made me really think about how I would react in certain situations. This was a great way to lay out the course
Prospect Human Services
The real-life demonstrations where the client was difficult, helped me understand how to de-escalate a situation and the importance of disengaging.
NexGen Hearing
This course provided realistic scenarios that may happen in and outside of the workplace. It brought light to situations or possible cases that I never thought about before. I feel better prepared to prevent and de-escalate situations that may get out of hand or threaten the safety of others or myself.
City of Delta
This course makes you think of how you as an employee can provide a safer work environment and improve customer service at the same time by thinking things through and communication.
CIVEO
Workplace bullying is a serious problem that can deeply affect the mental, physical and financial health of a person. This course creates a healthy and productive workplace environment. It helps to meet the unique needs of every company
Sheraton Hotel
Making a plan before talking to others, its a very good idea, sometimes we let out anxiety work first and we don’t address to the problem in the best way
Primco Dene
I now feel more confident in how to approach these types of things in a proper manner instead of just running to the manager about little things that could be solved between the two people.
Saskatchewan Ministry of Parks, Culture and Sport
I feel that this program has helped me gain a better understanding on how to approach and address a situation and It provided me with many techniques and scenarios to address conflict in the safest manner.
Parks Canada
I think some easy and accessible ways to deal with users in the park and also how not to do it. Really helpful for park staff.
